@inproceedings{sgem2014S6098,
  title = {THE INFLUENCE OF CUSTOMER SATISFACTION AND QUALITY PERCEPTION ON FINANCIAL PERFORMANCE OF A COMPANY},
  author = {P. SUCHANEK and M. KRALOVA},
  booktitle = {International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2014, Book 2},
  year = {2014},
  pages = {},
  publisher = {STEF92 Technology},
  doi = {10.5593/SGEMSOCIAL2014/B22/S6.098}
}