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MANAGEMENT OF PHYSICIAN – PATIENT COMMUNICATION
Abstract
1. Management of physician – patient communication One of the most important tools used in any profession is communication. Communication involves a better knowledge and use of the arts of conversation, a lot of goodwill and adaptation, it involves not only the spoken word but also what is transmitted through inflection , voice-timbre, facial expression, gestures, tics and other behavioral manifestations. The purpose of communication is understanding . 2. Research or studies on the prevalence and risk factors of digestive disorders in the transport sector. The legitimacy of patient satisfaction as an outcome measure of health care has grown considerably over the past decade. Satisfaction is considered an indicative of quality of care. Satisfaction is also being used to assess the performance of health care delivery at multiple levels – organizational (hospital, clinic, etc), unit (surgery, laboratory, radiology, etc.) and individual (physician, nurses, etc). Satisfaction might be characterized as the net result of patient expectations filtered through perceptions of the patient acquires during and after the service encounter. When a patient's health care experience exceeds his or her expectations the experience is satisfactory; when the experience falls short of expectations, the experience is unsatisfactory. One of the dimensions of patient satisfaction, that is most frequently assessed, refers at the interpersonal aspects of care. On the other hand, the most frequently studied aspect of medical care is the extent and accuracy of communication between physicians and patients.
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