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EXPERIENCE OF PUBLIC OFFICIALS WITH CLIENT-INITIATED OCCUPATIONAL VIOLENCE
Abstract
Background: Numerous surveys report the rising number of workplace violence incidents. Eight European social partner organisations operating in a range of sectors in which employees are exposed to third-party violence in the employment relationship have now adopted a supplementary set of Multi-sectoral guidelines to tackle work-related third-party violence and harassment. The prevalence of client-initiated occupational violence in health and social services has motivated us search for causes of this destructive behaviour. In Slovakia large –scale survey of violence against nurses has been acomplished only. The aims of our pilot study: To examine the extent forms of client-initiated occupational violence against workers in public administration (District Office; Employment Agency; Social Insurance Company; Health Insurance Company). To assess how Guidelines for prevention of third party violence and harassment at work have been adapted in branches of public administration. Methods: For data collecting the questionnaire with a Likert-type scales has been used. Distributed were 100 questionnaires out of which 71 were actually evaluated by flow statistics. Results: We found out a lot of forms of work-related violence against workers in public administration. Last year, more than 80\% of respondents had experience as an object or a witness of client-initiated occupational violence. The most of them have worked in Employment agency. The most frequented has showed up False blaming 83\%, Slander 79\%, Insults and Swears 70\%, Threatening 60\%. Verbal sexual harassment have declared 40\% of them. Above all aggressive behaviour has originated from some long-lasting social problems (e.g. unemployment, low social status, poor income). Concerning application of Guidelines for prevention we exemine poor attention to it. Only 15\% of respondents have taken part in training to identify warning aggression signals or violent behavior and acquire skills in their de-escalation. Conclusion: The number of last years we can see advance growth of workplace violence incidents in Slovakia. The solving of this serious problem assume above all effective research. Outcomes of our pilot research study empower us to prepare larger study of investigation elaborated in more details.
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