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Kaplan and Norton developed the Balanced Scorecard (BSC) model to complement and develop traditional financial performance indicators for the organization. According to a Fortune survey, about 60% of the 1,000 selected US companies have BSC experience, including international corporations (KPMG, Peat Marwick, Allstate Insurance, and AT&T). The scorecard contains a diverse set of performance measures, including financial performance, customer relations, internal business processes, and learning and growth. Advocate...

Performance measurement is a central theme in business management. There are four broad areas of inquiry. The first focuses on accounting as a performance measurement system that generates various reports for various purposes. The second is concerned with strategic measurement systems including both financial and non-financial measures designed, selected, implemented, used, and maintained by organizations. The third considers the role of performance measurement systems as part of management control systems. The fo...