
LOYALTY TO THE PROFESSION DEPENDING ON SENIORITY FOR CUSTOMER SERVICE CONSULTANTS IN THE BANK
(STEF92 Technology, 2018, Maija Zakrizevska, R.Vira)
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Employee loyalty is one of the most important factors in the organization. The management of many organizations develops their training programs, benefit packages, performance appraisal and work system based on their company policies. The study included 169 customer service consultants with seniority from 3 months to 10 years and over who are working in one of the bank branch in Latvia. Respondents filled questionnaire: J. Meyer, N. Allen and A. Smith's "Survey of loyalty to the profession". The aim of research is...

