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Today more than ever, it can be considered that the management of non-financial key performance indicators is a process of constant improvement in the quality aspect of entire processes, service, products and people. The researcher expects the findings to shed light on the research and to guide future research in determining a standard for non-financial key performance indicators used in a way to communicate information as a single version. By standardising common non-financial key performance indicators, all smal...

Management develops strategic advantages in the area of economic activity through the implementation of the Total Quality Management (TQM) principles into each management system. The purpose of this paper is to redefine the quality management principles and to develop an individualized questionnaire to measure the management perceptions when principles are implemented. We have studied the application of management principles in small and medium–sized enterprises in two Romanian regions on the basis of four hypot...