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This article explores the potential of process-oriented quality management in the field of social assistance, with a specific focus on case management services in Romania. Rooted in a sociological framework that integrates positivist, interpretive, and critical paradigms, the research applies a mixed-methods design to analyze the dysfunctions affecting the quality of intervention processes. The empirical data were collected through 400 questionnaires addressed to service beneficiaries and four focus groups involvi...

The transition to the market economy and the recalibration of budgets, financial independency and the transfer of responsibility to the local level in the management of social work budgets have caused concerns for the rational spending of money intended for these activities. We are still very far from managing these budgets fairly and efficiently, but the direction is very clear: the money will be little and must be used efficiently. The health and economic crisis that followed should lead to efficiency in the fir...