
Publication
MANAGING PHYSICAL EVIDENCE IN SERVICES ORGANIZATIONS
(STEF92 Technology, 2017, M.Dragicevic)
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Managing the firmВ’s physical evidence includes everything tangible-from the physical facilities to brochures and business cards and the way organizationsВ’ personnel are dressed. The physical evidence can fall into different categories such as facility exterior includes what includes exterior design, signage, parking, landscaping and surrounding environment, facility interior what includes elements such as interior design, equipment, signage, layout, air quality and temperature, colours, music, scents and other t...
SOCIAL SCIENCES: Section Business and Management2017
