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The main purpose of this study is to describe and analyze the needs and consumer demand of citizens of the Republic of Kosovo in relation to the factors affecting it. Parts of the study were 500 citizens of the Republic of Kosovo, of which 64% (n = 320) were females and 36% (n = 180) were males. The analysis of empirical data is done through the SPSS program, where the measurement of the results is done with the techniques like correlation and Anova. From the findings of this study it has resulted that the income ...

Performance assessments and performance management in public institutions is an issue that raises the needs for the serious approach toward increase of quality in the service access from citizens and costumers in those institutions. Manny researches and studies have been done, most of them focusing on management evaluations but also on the causes that have sparked the need for change, but little attention is paid to the performance assessment as well to resources that affect the changes. Therefore this research ai...