
IMPACT OF PERFORMANCE ASSESSMENT TO INCREASE SERVICE QUALITY IN THE LOCAL PUBLIC SECTOR
(STEF92 Technology, 2018, Naim Ismajli, I. Krasniqi, A. Behluli, R. Hajdaj)
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Performance assessments and performance management in public institutions is an issue that raises the needs for the serious approach toward increase of quality in the service access from citizens and costumers in those institutions. Manny researches and studies have been done, most of them focusing on management evaluations but also on the causes that have sparked the need for change, but little attention is paid to the performance assessment as well to resources that affect the changes. Therefore this research ai...
