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NET PROMOTER SCORE USE AT UNIVERSITY EDUCATION SECTOR
(STEF92 Technology, 2014, L. Dvorakova, O. Faltejskova)
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The paper presents the results of Net Promoter Score application research for measurement and evaluation of students' satisfaction with the content, organization and quality of university lectures.. In business activities the Net Promoter Score (further just NPS) is still more often and effectively used to evaluate the customer's satisfaction. The method and metrics, originated in the USA, is beginning to be applied also in a number of Czech firms and companies of various activity fields. It enables not only to me...



