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The article presents the functioning of an e-office in Katowice as evaluated by the disabled. Investigations were carried out on a sample of 60 disabled people who were clients of the analysed e-office. The aim of the study was to determine what kinds of communication were most frequently used by the disabled. The analysis took into consideration personal visits in the office, the use of e-mails, internet communicator, telephone, letters and the e-administration system. The conducted research revealed that the dis...

The article presents the manner in which people with disabilities of varying degree perceive the architectural barriers they encounter while using the services of the City Hall of Katowice. 23 variables connected with different types of architectural barriers were taken into account in the analysis; the perceived quality was graded on a 7-point scale. A further analysis was also carried out, exploring the relationship between the degree of a person’s disability and the perceived quality of the facility. Disabili...